Customer Service
£114.00 inc VAT
Level 2 Award (SCQF Level 6 equivalent)
This qualification is designed to support learners working or preparing to work in a customer service role or where using a telephone is a part of their role. It is suitable for all industries where customer service is a requirement.
Entry requirements
To register for this qualification, it is recommended that learners meet the following:
• be 14 years of age or above
• have a basic level of English
Learners must also have suitable photographic ID.
• a valid passport (any nationality)
• a signed UK photocard driving licence
• a valid warrant card issued by HM forces or the police
• another photographic ID card, e.g. employee ID card, student ID card, travel card etc.
One day.
The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Discounts are available for multiple bookings so please get in touch for more info and prices.
PLEASE NOTE: There are minimum and maximum attendance requirements for this course. The maximum number of candidates for this qualification is 12. The minimum attendance required for this course to go ahead is 4 candidates. If your application exceeds this number or there are insufficient numbers to proceed, you will be offered a date on the next available course. Should you not wish to attend an alternative date, a refund will be issued.